My payment is taking ages to land

Payments

It’s understandable that, especially for time-sensitive deals, you are keen to know the status of your payment and whether Odin has received it.

We have a near-100% acceptance rate for payments, and generally speaking, the only times we have issues are when transfers are:

1. Sent from ‘high-risk countries’
2. Blocked by the sender's bank
3. Held by an intermediary bank

Each payment in and out of Odin’s client money accounts is added to a payment allocations ledger, which must be complete in order to comply with FCA regulations - we cannot have a single transaction or penny unaccounted for. When payments land, they are reconciled in our systems the following day, allocated to an investment or an Odin account balance (or, very rarely, tagged as ‘irreconcilable’). When a payment is reconciled in our internal systems, you’ll receive a confirmation email.

Odin keeps a log of all irreconcilable payments that we have been unable to allocate based on the transaction details, and it is extremely rare that one of these payments stays unreconciled for more than a few hours - we will never ‘miss’ your payment. If one of these payments has some details that may tie it to you, but we’re not 100% sure, we may email you asking for further information before allocating it. 

If a payment is unreconciled for more than 10 days because we cannot match it to an investment or account, it is automatically "bounced" and returned to the sender.

If you wire without a payment reference, please contact our Customer Support team and flag this. That way, when the payment lands, our Deal Operations team will have a shortlist of investors to cross-check non-reconciled payments against.

If it’s been over 5 business days since a transfer was made and Odin hasn’t received it, we can attempt to track the payment through our bank if you provide us with some more information that can be obtained from your bank. More information on this process can be seen here.