How should I communicate with Odin?

Generally-speaking, we recommend that you first bring any questions or issues to the Deal Lead administering the deal you’re investing into. Deal Leads typically have an existing relationship with Odin, and know the channel to share your query in to get an answer or resolution as quickly as possible.

If you want to get in touch with Odin directly, our Customer Support team can be reached by emailing hello@joinodin.com or via in-app messaging on the Odin platform. Our team will always respond to your query within two working hours.

Please note that the more context you can provide our team about your query, the faster they’ll be able to resolve it satisfactorily!

Business hours:

• Our business hours are Monday to Friday, 09:00 to 18:00 UK time (subject to change for public holidays).
• While we endeavour to assist with all queries as soon as possible, any questions asked outside of business hours will promptly be responded to within the next window of the stated hours above.
• During peak periods (pre-Christmas and pre-end of UK tax year) we will communicate any changes to these working hours. We will also likely extend these hours to ensure we can complete deals that are tied to particular deadlines.
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